POOL CARE GUIDE
Start-Up Procedure
Once your Quartzon surface has been installed, it is imperative that your pool builder follow the correct start up procedure to ensure your pool water is balanced and your Quartzon surface looks its best.
Step by Step Videos
Ongoing Pool Care – Quartzon Cal-Stop

Cal-Stop is a preventative measure to stop calcium scale from forming and is also useful for inhibiting scale from forming on the cells of saltwater chlorinators.
To order your bottle of Cal-Stop please fill in our on-line order form or call 1800 077 744 to place an order. Alternatively, call us for your local stockist.
Quartzon Pool Care Guide
The Quartzon Pool Care Guide outlines how best to look after your pool interior. With handy tips on start-ups and water chemistry, it will prove to be extremely useful in ensuring your pool looks and feels great.
FAQs – Caring for your Quartzon Pool
Why has the pool surface become patchy/blotchy?
Why has pool surface become sharp or abrasive to touch?
Why is chlorine in pool no longer removing algae?
How to remove patchiness and blotchiness on pool surface
After performing this procedure, it is imperative that calcium levels in the water are returned to recommended levels (200-250ppm). Failure to do so could cause excessive acid demand which inturn will weaken the surface and may lead to other problems.
If scale has been on the surface for a number of months then the pool will most likely have to be drained and acid washed, then filled up and re-balanced.
Experienced pool technicians may add acid (10-15L for average 50,000L pool) to the pool the day before it’s drained to soften the calcium. The pool is then drained and using a high-pressure cleaner, the calcium is water blasted off. The pool is then refilled and rebalanced.
To avoid future calcium scale occurrences, maintain Cal-Stop in your pool water. This can be achieved by purchasing a bottle of Cal-Stop from your local pool shop every 6 months. Cal-Stop keeps calcium in solution even if the pH level does increase. If your local pool shop doesn’t stock Cal-stop then please order online here.
How to remove sharp abrasive texture off pool surface?
After performing this procedure, it is imperative that calcium levels in the water are returned to recommended levels (200-250ppm). Failure to do so could cause excessive acid demand which inturn will weaken the surface and may lead to other problems.
To avoid future calcium scale occurrences, maintain Cal-Stop in your pool water. This can be achieved by purchasing a bottle of Cal-Stop from your local pool shop every 6 months. Cal-Stop keeps calcium in solution even if the pH level does increase. If your local pool shop doesn’t stock Cal-stop then please call River Sands on (07) 3412 8111 Brisbane callers or 1800 077 744 Toll Free for supplier near you.
Sharp abrasive texture on pool surface for over three months, how to remove?
To avoid future calcium scale occurrences, maintain Cal-Stop in your pool water. This can be achieved by purchasing a bottle of Cal-Stop from your local pool shop every 6 months. Cal-Stop keeps calcium in solution even if the pH level does increase. If your local pool shop doesn’t stock Cal-stop then please call River Sands on (07) 3412 8111 Brisbane callers or 1800 077 744 Toll Free for supplier near you.
Invisible
Why is the floor of pool a different colour to the walls?
How to correct pool surface so floor and wall colour are the same?
Acid wash the pool again applying particular attention to blending in the floor to the walls.
- It may be possible to expose more of the coloured aggregate in the walls thereby darkening them and providing a better match, and/or;
- Polishing the joint line and the floor. Polishing slightly lightens the surface as glaze is removed from the coloured aggregate.
After performing either of these procedures it pays to pressure wash the entire surface, as this will remove excess oxide. Doing so helps to even out colour variations.
Whilst it may not be possible to completely eliminate all the colour variation, the solution described above will certainly help. Over time the discrepancy will reduce of its own accord as the cement sits immersed in water and fully hydrates.
How to prevent colour variation on floors & walls when acid washing
Also consider:
- Ensuring adequate trowel hands are available.
- Reducing the length of the wet edge by working across the pool rather than doing the walls first then the floor.
- Avoiding cross trowelling at joins, i.e. when joining the walls to the floor, attempt to trowel the floor in the same direction as the walls.
- Ensure batches of stock are mixed evenly from different production dates.
How to control depth of pool surface when acid washing?
Also consider:
- Ensuring adequate trowel hands are available.
- Reducing the length of the wet edge by working across the pool rather than doing the walls first then the floor.
- Avoiding cross trowelling at joins, i.e. when joining the walls to the floor, attempt to trowel the floor in the same direction as the walls.
- Ensure batches of stock are mixed evenly from different production dates.
Invisible
Why are area/s of pool surface rough to touch?
What is the cause of rough areas on pool surface that resemble streaks and appear to flow downwards?
- Acid being left too long on the surface during the acid wash/acid bath causing an excess of cement to be washed away which leaves remaining aggregate protruding from cement (over exposure of aggregate).
- Acid must always be diluted when added to pool water. If it’s not and is added to pool water, the acid will sink to the bottom and overexpose the surface (acid is heavier than water).
Note: If rough patches are lighter or dull in colour, refer to Calcium Scale questions.
How to repair areas on pool surface that are overexposed?
Ensure that any acid to be added to the pool is always diluted.
Still have a Question?
If we haven’t answered your question feel free to contact us. Our support team is here to help and we’ll get right back to you.